Clear Roam sells prepaid mobile data plans for travel, delivered as eSIMs. You pick where you are going, buy a plan, and install a profile on your phone. When you land you are online, at the local price, with no roaming bill from your home carrier.
A SIM card built into your phone that is programmed by software instead of being posted to you. Installing one takes about a minute and needs no plastic, no shop, and no queue.
No. An eSIM sits alongside the SIM you already have. Your usual number keeps receiving calls and texts, and you choose which line carries data — that is the one you set to Clear Roam while you travel.
Yes. Your eSIMs and your purchase history have to belong to someone, so you sign in with your email address, with Apple, or with Google. That is all we ask for.
Well over a hundred countries, plus regional plans that cover a whole continent on one profile. Search for your destination in the app and it will show what is available and which carriers you would be roaming onto.
Before You Buy
Two things have to be true. Your phone must support eSIM, and it must be carrier-unlocked. Most phones from the last few years support eSIM, but a phone still locked to the network that sold it will refuse any third-party profile even when the hardware is capable. Check both before you buy — it is the single most common reason a plan will not work.
On iPhone, open Settings → General → About and look for an EID number; if there is one, you have eSIM. On Android, look under Settings → Network & internet → SIMs for an option to add a SIM by downloading it. You can also dial *#06# on either — an EID in the result means eSIM is supported.
If you bought it outright, or it is fully paid off, it is usually unlocked. If it came on a contract or an instalment plan you may still be locked. The certain answer comes from the carrier that sold it — ask them to confirm, and to unlock it if it is not.
No. These are data-only plans. Your usual number stays available for calls and texts on your existing SIM, and apps like WhatsApp or FaceTime work over the data, as they would on any connection.
A fixed plan gives you one pot of data for the whole period — say 5 GB over 30 days. A daily plan gives you an allowance that refreshes each day, so a 1 GB daily plan for seven days is a gigabyte every day rather than seven to spend as you like.
Buying and Paying
By card, Apple Pay, or Google Pay, inside the app. Payment is handled by Stripe, so your card details go straight to them and never touch our systems.
Your card is authorised when you place the order and charged only once a working eSIM has actually been issued to you. If we cannot get one, the authorisation is released and no money is taken — though depending on your bank, a released hold can take a few business days to vanish from your statement.
US dollars. If your card is in another currency your bank will convert it at their rate.
Because Apple's own rules do not allow it. A data plan is a service you consume outside the app, on a mobile network, and Apple's guidelines require those to be sold with ordinary payment methods rather than in-app purchase. Every other travel eSIM app works the same way, for the same reason.
Installing and Using
Before you travel, while you still have Wi-Fi. Installing needs an internet connection, which is awkward to find at the exact moment you have just landed and have none.
No. A plan's validity begins when the eSIM first connects to a network in its coverage area — not when you buy it, and not when you install it. Install at home, arrive, and the plan starts then.
No. A profile can be installed once, on one device. If you delete it from your phone it generally cannot be re-installed, so remove it only when you are finished with it.
Check three things in your phone's settings: that the Clear Roam line is switched on, that it is selected for mobile data, and that data roaming is enabled for that line. That last one catches most people — the profile is roaming onto a local carrier, so it needs roaming permitted even though you will not be billed for it. If it still will not connect, restart the phone, then get in touch.
Some unlimited plans apply a fair use policy: you get a stated amount at full speed, and after that the connection continues at a reduced rate rather than stopping. Where a plan does this, the app tells you the exact threshold before you buy and again at checkout.
It is. Usage is reported to us by the network and commonly lags by a couple of hours, sometimes more. Treat it as a guide to roughly where you are, not as a live meter.
Refunds and Support
If the eSIM has never been installed or activated, usually yes — contact us and we will cancel the profile and refund you. Once a profile has been installed or has connected to a network it has been provisioned on a live carrier and generally cannot be refunded, whether or not you used the data.
Get in touch before installing anything. If the profile has not been activated we will normally refund you in full. This is why it is worth checking eSIM support and carrier unlock before you buy.
Tell us what happened, where you were, and roughly when. We will look into it with our supplier, and where the fault is on our side you get a refund or a replacement.
From the eSIM's screen in the app, or by email at info@bearacle.com. We aim to reply within a few business days.
Privacy
No. Your traffic runs over a local mobile carrier, exactly as it would on any SIM card, and that carrier — not us — carries it. We receive a usage total in megabytes and nothing else: no browsing, no DNS lookups, no content. If you want privacy from the local carrier, use a VPN, as you would on any network.
Your email address, what you bought, and the eSIMs you own. No location, no advertising identifiers, no analytics, no card numbers. The full detail is in the iOS and Android privacy policies.
See Delete Your Account. Worth reading first if you still own an eSIM you intend to use.